Community Paramedicine Program
A Little About Us
The Danville Life Saving Crew established the Community Paramedicine Program in 2017 to help reduce the demand on the 911 system in the City of Danville. Hundreds of Danville residents suffer from chronic illnesses and heavily rely on EMS for basic healthcare. The need to serve these chronic conditions pulls valuable resources away from the 911 system, required for intense emergencies like heart attacks, strokes, motor vehicle crashes, or other life-threatening incidents.
Community Paramedicine is a unique and innovative model of care that allows EMTs to operate on a broader scope. With this program, providers can reach out to area residents to help them live more independent and successful lives. This provides a missing link between healthcare and social services to ensure the chronically ill has increased access to healthcare and community services.
(L-R) Keith Carroll (CP), Emily Mayhew-Jones (CHW), Elizabeth Strader (CHW), and Johnny Mills (CP).
How it Works
The Crew monitors patients who dial 911 two or more times per month and accepts referrals from our community health care partners. With this information, the Community Paramedicine Program Coordinator meets with residents who are in need of services. Clients are removed from the monitoring list once their needs are met and they do not call 911 for four consecutive months. When a CP or CHW make physical contact with anyone that provides a service for the patient such as calling and scheduling transportation, doctor appointments, and attending appointments with patients for assisting with medical clarifications it is considered a hard connection. When a CP or CHW navigates the patient or patient caregiver to a service it is considered a soft connection.
During 2021, the Community Paramedicine team supported over 300 individuals. The services include direct communication, wellness checks, health care alignment, and health support services. Each of the patients in the CP program require multiple avenues of communication and tools to establish an understanding of the person’s needs. A trusting relationship between the patient and the CP member allow for the appropriate care intervention. The following chart provides an overview of the investment our CP team makes in those we serve.
What We Do
Often, weeks of informal counseling and social support is needed to help clients take charge of their health. When our Community Paramedics (CP) and Community Health Workers (CHW) connect a patient to a service, it is considered a connection. These connections are separated into two types, hard or soft.
Services include but are not limited to:
Food Pickup and Delivery
Medication and Medical Supplies Pickup, Delivery, and Review
Medical Equipment Orientation for Usage
Medical or Legal Forms Assistance
Johnny Mills, the Community Paramedicine Program Coordinator, always visits clients in a DLSC vehicle.