How it Works

The Crew monitors patients who dial 911 two or more times per month and accepts referrals from our community health care partners.  With this information, the Community Paramedicine Program Coordinator meets with residents who are in need of services. Clients are removed from the monitoring list once their needs are met and they do not call 911 for four consecutive months. When a CP or CHW make physical contact with anyone that provides a service for the patient such as calling and scheduling transportation, doctor appointments, and attending appointments with patients for assisting with medical clarifications it is considered a hard connection. When a CP or CHW navigates the patient or patient caregiver to a service it is considered a soft connection. 

During 2021, the Community Paramedicine team supported over 300 individuals.  The services include direct communication, wellness checks, health care alignment, and health support services.  Each of the patients in the CP program require multiple avenues of communication and tools to establish an understanding of the person’s needs. A trusting relationship between the patient and the CP member allow for the appropriate care intervention.  The following chart provides an overview of the investment our CP team makes in those we serve.