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Frequent Asked Questions About Calling 911

How many 911 calls does The DLSC receive annually?

The Danville Life Saving Crew receives over 8,000 calls for assistance annually.


What is your average response time for 911 calls?

The DLSC has an average response time of 7-11 minutes, depending on the location of the call within the City Limits and where the Transport is responding from. 

What should I do when I call 911? 

When a citizen calls 911, the Dispatcher they are talking to is an Emergency Medical Dispatcher. The dispatcher will ask the caller a series of questions. This is an attempt to triage or prioritize the potential patient to ensure that adequate help responds to the emergency. The caller should listen carefully and answer all questions as accurately as possible. This will help to expedite getting the proper resources to the scene to help with the emergency. 


What should I do after I call 911?

After dialing 911, never hang up the phone until instructed to by the Dispatcher. Make sure to provide the most accurate information possible to make sure help is not delayed. Follow all instructions given by the Dispatcher to the best of your ability. The Dispatcher will even walk callers, step by step, through providing basic first aid or CPR to patients until EMS personnel arrive.

When should I call 911 for EMS?

911 was originally designed to expedite getting help to the scene of an emergency. Citizens should utilize 911 anytime there is a potentially life threatening illness or injury. Some examples of these types of emergencies would include motor vehicle crashed, suspected heart attacks, strokes, bleeding injuries, altered levels of consciousness, allergic reactions, and other perceived Life Threatening Emergencies. 911 should NOT be used for general, non-life threatening situations. Some examples of these are common colds, runny nose, sore throat, or any other situation that would normally be treated by a Physician during a routine office visit. Calling 911 when the situation is not a life threatening emergency causes valuable resources to become tied up and unavailable to respond to  true emergencies. We here at DLSC strongly recommend everyone to take a basic CPR and First Aid class to get training to know how to tell the difference between a life threatening emergency or not.

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